Customer Service Agent, 100%

Blocktrade is the go-to asset marketplace for everyone, helping to create wealth and joy in life for a global society.

At Blocktrade we believe in the power of community and trust. We strive towards being the most accessible marketplace while holding ourselves to the highest regulatory standards. We make no difference between origin, gender, age or wealth when we educate and support our community in becoming more financially educated and directly apply their knowledge on digital markets. Only when every user leaves our platform wealthier in assets or knowledge, looking forward to coming back to further improve their life have we reached our goal.

To continue to provide a top-tier trading facility for security tokens, crypto assets, Crypto Traded Indices™ and other tokenised assets, we are looking for an experienced Customer Service Agent in Tallinn, Estonia. Here is what you can look forward to when working for Blocktrade.com:

  • Competitive salary based on experience and skills
  • Experienced co-workers in fintech
  • A seat at the table – you get to participate in the decision-making process
  • An opportunity to innovate and to develop state-of-the-art fintech technologies
  • A chance to work on challenging and yet unsolved problems
  • Mentorship – you will be guided by the best in the industry to help you get started

About the position

As our new Customer Service Agent, you will be part of the Customer Service team in Tallinn, Estonia. The position is crucial to supporting our mission to make the financial markets accessible to everyone. Here are some of the tasks and challenges you will tackle:

  • Dealing with and resolving challenging support cases from end customers (B2C), points of sale and points of acceptance (B2B) via email and chats
  • Assisting in the continuous improvement of our support organization
  • Collaborating with internal and external organizational units (e.g. Compliance, Account Management, Product Management etc.)
  • Prepare product or service reports by collecting and analysing customer information
  • Provide accurate, valid and complete information by using the right methods/tools

About you

We are looking for an ambitious and curious person who has experience in Customer Service and wants to join our motivated and all-round awesome team to help us shape the future of finance. Here’s what we expect from you:

  • Several years of support experience, preferable within the finance industry
  • Experience with support ticketing systems and CRM tools (e.g. Jira, OTRS, Freshdesk, Zendesk etc.)
  • Good PC user skills
  • Dedicated, communicative and service- and solution-oriented personality, keen perception
  • Ability to work independently and reliably, resilience even during hectic periods
  • Excellent ability to work in a team
  • High affinity for digital topics
  • Very good oral and written English

Preferred Skills

  • Experience or interest in cryptocurrencies and blockchain technology
  • Experience in the finance industry
  • Additional language skills

Are you up for the challenge? If so, please email us your CV, cover letter and anything else you think might impress us. We are looking forward to hearing from you.

[email protected]

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