As most crypto traders and investors often complain about poor customer service from current trading venues our focus, to
begin with, shall also be to build a great customer support team.
Our goal is to make the product reliable and user friendly, knowing that we are operating with customers' funds and how a
situation can be incredibly frustrating when an issue arises that you can’t get a prompt response to.
Since 67% of app users prefer self-help support, we will use advanced features for an efficient self-help support. We'll
also provide an automated ticketing system, with our agents on standby to provide resolutions for any
problems that may arise. Additionally, other means of communication will be available with the goal of
reducing response times and lowering issue resolution times. Our intent is to provide a fully equipped
support center with enough agents to satisfy our customers' needs and to consult on scaling the service
as the platform and its user base grows.